The quality of the photo directly affects the final portrait. Please make sure to read our Photo Guide carefully. The best photo is one taken at your pet’s eye level and in good, natural lighting—clear, relaxed, and true to life.

We review every photo we receive, and most of them turn out great! But if your photo isn’t suitable for pet portrait, don’t worry—we’ll reach out via email, explain the issue, and ask you to send a few new options.

Absolutely! Some of our designs do support multiple pets. At the same time, many of our collections—like our Birthday Edition mugs or Gallery Series magnets—are specially designed to highlight the unique charm of each individual pet.

That’s why many customers choose to order separate pieces for each furry friend, tailored to their color, character, and pawsonality. It’s a lovely way to celebrate what makes each pet one of a kind!

Yes. You will receive a preview of your pet portrait before it goes into production. Each customer is entitled to up to two rounds of complimentary revisions. Any additional revision will incur a $10 fee per round. ***Please note that once the drawing has begun, the pet photo cannot be changed.

Each portrait takes 4–5 hours of hand-drawing time, and we kindly ask for your understanding and respect for the artist’s effort and time.

You will have 7 calendar days to approve your artwork upon receiving the preview. If we do not receive a response within this period, we will consider the artwork approved and proceed with production. ***To ensure timely delivery, we recommend reviewing and approving the portrait as soon as possible. ***If you’re waiting on our email, please check your spam or promotions folder in case it was filtered.

The Digital Download is a high-resolution digital copy of your custom pet portrait. Once your order has been shipped, we will email you the finished pet portrait created by our artist as a keepsake for personal use.

*Please note that all artwork remains the intellectual property of OkeDoggy. Commercial use in any form is strictly prohibited.

OkeDoggy has already sent thousands of packages to customers in many countries worldwide. We currently ship to most regions, including North America, Latin America, Europe, Asia and Oceania.

Plus, we offer FREE global shipping on all orders over $100+.

Shipping typically takes 2–3 weeks. During holidays or peak seasons, it may take up to 3–4 weeks due to increased demand.

To receive your furry surprise as soon as possible—especially if it’s for a special occasion—we recommend placing your order early and promptly approving your portrait during the review stage.

Absolutely—we’d be honored to help you celebrate your bond. While high-quality pet photos help our artists capture the finest details and pawsonality, we understand that some memories are too special to recreate.

Please add any unique features in your order notes—like an ear tilt or facial spots—so our artists can capture your pet naturally and faithfully to your memories.